Privacy Policy

1. Information We Collect

We only collect personal information that you voluntarily provide to us when you submit a parts request, register an account, communicate with our procurement team, or place an order.

What We Collect: We collect customer names, commercial or residential shipping addresses, email addresses, phone numbers, and vehicle identifiers (such as Vehicle Identification Numbers or VINs) required for fitment validation.

Third-Party Data: We do not purchase personal information from third parties.

2. How We Use Your Information

We use the information you provide strictly to conduct core business operations, including:

• Processing, validating, and fulfilling your brand-new or recycled OEM parts orders.
• Communicating with you regarding order tracking, logistics coordinates, or fitment clarifications.
• Allowing you to save your shop profiles, vehicle asset lists, and preferences for streamlined future ordering.
• Informing you about inventory updates, commercial discounts, wholesale promotions, or newsletters (you may opt out of marketing communications at any time).

3. Consent for SMS Messaging

Customers provide verbal consent during a phone call after being asked if they want to receive SMS messages from AutoToms Global LLC.

Customers are informed that:

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out of future SMS messages.
• Reply HELP for assistance.

4. Information Sharing & Third Parties

We do not sell, rent, or lease your personal data. We only share information with verified third parties when it is strictly necessary to complete your transactions and fulfill your orders:

• Fulfillment Partners: Sharing shipping details with our national network of wholesale salvage yards and new components manufacturers so they can drop-ship your parts.
• Logistics Carriers: Providing your address and phone number to freight and shipping carriers to manage safe commercial delivery.
• Payment Processing: Our transactions are securely handled through Stripe. AutoToms Global LLC does not see or store your credit card numbers. Your financial data is securely collected directly by Stripe under their strict compliance protocols.
• Legal Compliance: We may disclose information when required by law, such as for a manufacturer product recall, tax audit, or verified legal process.

5. Data Storage and Retention

All personal information is securely stored in the United States.

• Account Deletion: You may contact us or log into your portal to delete saved addresses or vehicle lists.
• Order History: Personal data attached to historical transactional orders cannot be deleted, as it must be retained to manage warranty compliance, accounting records, and tax audits.

6. Cookies and Technical Tracking

Our digital platform utilizes cookies primarily to identify and preserve the contents of your active shopping cart or parts queue. You can configure your browser to block cookies.

7. Communication Preferences

We will only contact you by telephone if it is directly necessary to process, verify, or coordinate an active parts shipment.

If you receive marketing emails from us, a clear "Unsubscribe" option will always be available at the bottom of the message to remove your data from our promotional marketing lists promptly.

8. Data Security

AutoToms Global LLC implements industry-standard digital security practices and regular testing to shield your information from unauthorized access, extraction, or disclosure.